CUSTOMER FOCUS
We are focused on customer satisfaction

INTEGRITY
We have faith in the accuracy of our records and data.
We are open and honest in all our communications.
We have respect for one another and we treat one another with dignity.

PROFESSIONAL
Professional integrity is the very essence of all that the CTCHC is and how it approaches business.

ACCOUNTABLE
We are accountable to our clients, stakeholders and one another for our decisions and actions.

INNOVATIVE
We approach our work in a creative manner and find innovative solutions.

STRATEGIC GOALS

• To build an Effective Business focused Organisation of which all staff members take ownership – CEO’S OFFICE
• Maintain and improve financial sustainability and profitability. - FINANCE
• Build a strong brand image through effective internal and external Communication programmes. – CLIENT SERVICES
• To focus on increased levels of clients’ satisfaction by being professional, efficient, diligent and swift in providing our services. – CLIENT SERVICES
• To develop and/or manage gap "housing", "institutional subsidy housing" and "social rental housing", that contributes to positive urban environments; these houses need to meet national housing standards (NHBRC and NBR) and be developed at a profit to the company. – PROJECTS

STRATEGIC PARTNERS

• National Housing Finance Corporation
• National Department of Human settlements
• Western Cape Department of Human settlements
• Local authorities (Metro and local municipalities)
• NHBRC
• Social Housing Regulatory Authority (SHRA)
• NASHO
• Woonbron-Social Housing Institution in Netherlands
• Local Communities
• Major banks

HUMAN RESOURCE MANAGEMENT DEPARTMENT
The Company has dedicated departments dealing with future and existing clients as may be seen from our Organogram. Highly qualified and experienced staffs provide the core expertise necessary for day to day operations.

CTCHC has a responsibility to the communities it creates. CTCHC is not driven by projects which offer the largest amount of units, but rather trying to plan and develop integrated settlements that include all the necessary land uses, house typologies and household income categories, in order to become truly integrated communities. CTCHC therefore supports and implements the Western Cape’s Sustainable Human Settlement Strategy on integrated housing, Isidima—dignity.

CTCHC also delivers and supports the development of Social Housing and is one of three formal Social Housing Partners of the City of Cape Town. We are committed to taking part in all appropriate skills and social upliftment programs set up by government and other institutions.

The company is fully committed to the implementation of employment equity based on the premise that all employees in the company should be assisted to achieve their full potential. We aim to provide opportunities to persons who were historically disadvantaged, have potential and can render an efficient and productive service.

CTCHC has committed itself to the process of Black Economic Empowerment and the empowering of small businesses (SMME’s). Its Supply Chain Management Policy therefore complies with the Preferential Procurement Policy Framework Act (Act 5 of 2000), the Construction Industry Development Board Act (Act 38 of 2000), Broad- Based Black Economic Empowerment Act, Employment Equity Act (EEA) and the Skills Development Act.

CTCHC has a comprehensive procurement policy, based on a points system using a preferred supplier database, which is in line with the Constitution, PMFA and the practices of most other government organizations.

This policy ensures the development and empowerment of HDI’s, youth, woman, and the people with disabilities and that a fair, transparent, equitable, competitive and cost effective procurement of service providers takes place. This policy will be applied from the appointment of consultants at feasibility stage, up to appointment of the civil and building contractors.